Shipping information

We currently ship to Norway, Sweden, France, Denmark, Belgium, the Netherlands, UK, Ireland, Canada and the US.

If you don't live in any of these countries please contact sales@brgn.com and we will hopefully work something out.

______________________________________________________________

Shipping information Norway:

Service: Bring (DHL Express available for additional cost)

Delivery: 1-3 days *

*Kindly note that delivery time commence from the date of dispatch

We ship your order no later than the day after the order is received. 

Please note that we are not able to deliver to P.O Box addresses.

Delivery times are provided only as guidelines, and does not take into account possible delays caused by payment authorization or stock availability. 

The order has to be above the amount of 500 NOK to have free shipping. If the order is below this amount, the shipping cost is 69 NOK.

______________________________________________________________

International shipping information 
(US & Canada)

Service: DHL EXPRESS

Please note that we are not able to deliver to P.O Box addresses.

DDP—Our orders are shipped to on a DDP (Delivery Duty Paid) basis on listet countries, which means that all relevant import taxes and duties will be included in the final checkout-price.

The order has to be above 150 USD to have free shipping. If it is below this amount the prize varies depending on the order size. Send a mail to sales@brgn.com for an exact price.*

*The price in the checkout will show in NOK. Please ensure that the amount in the checkout is approximately 150 USD to qualify for the free shipping. To do so you can use a currency converter, for example, this webpage:

https://www.norges-bank.no/en/topics/Statistics/exchange_rates/?tab=currency&id=GBP

______________________________________________________________

Europe

Delivery Time: 1-3 days

Important information

Order Tracking: Once your order has left us, you will receive an email containing an air waybill number to track its progress online.

Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while your purchase is on its way to you. You will receive an SMS / E-mail notification after your order has been dispatched, follow the link provided and choose from a range of options including:

—Rescheduling your delivery for a nominated day
—Placing your shipment on hold if you are away from home
—Arranging to collect your order from a DHL service point

Delivery times are provided only as guidelines, and does not take into account possible delays caused by payment authorization or stock availability.

The order has to be above 150 EUR to have free shipping. If it is below this amount the prize varies depending on the order size. Send a mail to sales@brgn.com for an exact price.*

*The price in the checkout will show in NOK. Please ensure that the amount in the checkout is approximately 150 EUR to qualify for the free shipping. To do so you can use a currency converter, for example, this webpage:

https://www.norges-bank.no/en/topics/Statistics/exchange_rates/?tab=currency&id=EUR

______________________________________________________________

United Kingdom

Service: DHL EXPRESS

Please note that we are not able to deliver to P.O Box addresses.

DDP—Our orders are shipped to on a DDP (Delivery Duty Paid) basis on listet countries, which means that all relevant import taxes and duties will be included in the final checkout-price.

The order has to be above 150 GBP to have free shipping. If it is below this amount the prize varies depending on the order size. Send a mail to sales@brgn.com for an exact price.*

*The price in the checkout will show in NOK. Please ensure that the amount in the checkout is approximately 150 GBP to qualify for the free shipping. To do so you can use a currency converter, for example, this webpage:

https://www.norges-bank.no/en/topics/Statistics/exchange_rates/?tab=currency&id=GBP

______________________________________________________________

Return and Exchange

Please note that we have a 14 days return policy. In order to create a pleasant shopping experience, we operate with an easy return procedure.

In advance of the return, please read information boxes below that are relevant to you (Domestic/Norwegian order vs International order)

NB All purchases made online on brgn.com must be returned through sales@brgn.com. 

 

Please follow the instructions below if you want to return any of your items.

* Note: The items cannot be used, worn or washed. Shoes must be sent in return in the original box in their original condition. Return labels cannot be placed directly on the shoe box. We always offer 14 days free return.

Shipping costs will not be refunded for returns sent without a return label from BRGN. It cost 200 NOK for all customers outside of Norway to return an item.

- Please select the appropriate code below identifying why you are returning your item(s).
- Put the return form and the items you want to return in the shopping bag.
- Receive return label from sales@brgn.com to be stuck/taped onto the shopping bag.
- Book your return by contacting DHL 

- If you want to exchange the item in a different size, we recommend ordering a new item in the online store.

The refunded amount will be paid to the account used for payment once we have received the return to us.

 

Quality guarantee
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.

If the item(s) have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.

To find out if On Demand Delivery (ODD) is available in your country, visit ondemand.dhl.com.